Privacy Policy

Last Updated: June 2026

At Hostel Plaza, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you use our website or stay at our property in Mendoza, Argentina.

1. Information We Collect

When you interact with our website or make a reservation, we may collect the following types of information:

• Personal Identification Data: Full name, email address, phone number, physical address, and date of birth.
• Booking Details: Arrival and departure dates, room preferences, and special requests.
• Payment Information: Credit/debit card details required to secure and process your reservation (handled securely by trusted payment processors).
• Identification Documents: A copy of your passport or national ID at check-in, as required by local Argentine law.

2. How We Use Your Information

• To process and manage your room reservations and payments.
• To communicate with you regarding your stay, including sending booking confirmations and check-in instructions.
• To comply with local legal and regulatory requirements (such as tourist tax exemptions for foreign guests).
• To improve our website, services, and guest experience.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as secure payment gateways or booking engine software). These parties agree to keep this information strictly confidential.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Sensitive payment data is encrypted and transmitted securely. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal data.

5. Cookies and Tracking

Our website uses "cookies" to enhance your browsing experience. Cookies are small files transferred to your computer's hard drive through your web browser that enable the site's systems to recognize your browser and capture certain information (such as saving your booking dates for your session). You can choose to turn off all cookies via your browser settings, though some features of the site may not function properly.

6. Your Rights

You have the right to request access to the personal data we hold about you, to ask for corrections to be made, or to request the deletion of your data (subject to our legal obligations to retain certain records for taxation and security purposes).